About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

182 ratings and 97 comments received in the last 90 days.

21 September 2025

Georgia attentive and friendly explaining ever step professionally

20 September 2025

Very easy process, Thila was so helpful and knowledgeable.

18 September 2025

Furst rate

14 September 2025

As above

09 September 2025

Great

28 August 2025

The whole experience was good from start to finish

25 August 2025

Helpful, knowledgeable

02 August 2025

Attention to detail appreciated. Somewhat overwhelmed by the number of documents needing signatures! Thila was great. Very patient and knowledgable

22 July 2025

Smooth and efficient

06 July 2025

Danielle Addy helped me through the car buying experience and made it enjoyable

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21 September 2025

Or a single complaint. Everything was exceptional.

20 September 2025

I was kept informed as to what was happening

20 September 2025

Jamie was welcoming and efficient

18 September 2025

As above

17 September 2025

Whole exercise smooth and efficient

16 September 2025

3rd car, always a good experience at Ocean Falmouth

16 September 2025

Excellent help and advice from Jamie Mitchell and members of the service technicians

15 September 2025

As above.

15 September 2025

Good service

13 September 2025

Excellent customer experience

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13 September 2025

As above. Would be 5/5 otherwise for the staff involved on the day.

10 September 2025

Car still doesn't feel safe

10 September 2025

As above

08 September 2025

Booked two cars for MOT both at 10am. Fast check-in & only one was fast track the other would be ready by the evening! Reception said they would speak to the service department. 3 hours later 2nd car ready for me. TBH, expected it to be 1hr max.

08 September 2025

Dealt with service and MOT to my satisfaction

08 September 2025

I've paid and not fixed i should be priority book in 5

07 September 2025

Fantastic service, friendly staff, nice welcoming waiting area.

07 September 2025

I liked the courtesy car clean. :-)

07 September 2025

Speedy and nice interactions with staff

06 September 2025

I will be writing it will take more than 250 characters.

04 September 2025

Got the MOT done as expected

03 September 2025

Service was very good, car was booked in for the day and I was kept well informed about the progress throughout the day.

03 September 2025

service took longer than expected this was due to only a small amount of technicians trained on electric vehicles. 4 stars due to lack of resource however 5 stars for service advisor Keri-Ann friendly and very helpful.

03 September 2025

Staff great

01 September 2025

I'm always satisfied with the service and experience that you would expect from a company of Oceans standards.

28 August 2025

The car needed new front brake pads but when I checked in on line the service description was 'replace front brake discs'. I questioned this on the form and when I checked the car in but didn't get a logical answer.

25 August 2025

Great friendly service

25 August 2025

My MOT was dealt with promptly and efficiently from booking, reception and service.

25 August 2025

The treatment of their customers is second to none and your experience at OCEAN FALMOUTH is vey relaxed and efficient.

25 August 2025

Kept informed. Friendly, professional staff.

25 August 2025

Good value.

23 August 2025

Courteous helpful and explained everything staff always nice shame about the cost

23 August 2025

Excellent

21 August 2025

Great service from Jamie and the rest of the team. Made me and my dog feel very welcome.

20 August 2025

I just want to clarify that Emily was very kind to me.

19 August 2025

I asked at reception for the display software to be looked at as it recently auto-changed from "range remaining" to "mpg". This happened on both users. I tried to reset it but failed. Looks like your technical staff did likewise.

18 August 2025

Pretty OK really.

18 August 2025

Staff are very courteous & professional & attentive to customers requests

16 August 2025

Reliable, efficient, service.

16 August 2025

Professional,friendly and caring service from all the staff who undertook my vehicle's service & recall work.

16 August 2025

Because Emily the service adviser was helpful and also went through the my BMW app with me and supplied a past copy invoice which was missing from my documents.

14 August 2025

Same as question 1

14 August 2025

Work not completed No apologies horrendous

14 August 2025

Pre booking, great Reception great Car wash? Fine Service...Crap. Waiting three hours ... Rubbish

13 August 2025

Job done well

12 August 2025

Vehicle repaired very swiftly while I had a couple of complimentary coffees.

11 August 2025

Booked in for an MOT- said I'd have to wait around. MOT done in two hours but then another long delay for break fluid change so postponed this

11 August 2025

They were very friendly and efficient.

11 August 2025

As always, reliable and consistent service.

09 August 2025

Car picked up, tyres on and car returned to my house

09 August 2025

A very welcoming environment, with friendly staff and the refreshments were appreciated very much.

04 August 2025

You answered all my problems regarding the safety of the air bag.

04 August 2025

As above

02 August 2025

The car came back clan and other services were great

02 August 2025

Being a customer so long it would be nice to receive some complimentary perks on your car included or something.

02 August 2025

Everything explained well through the mini video sent

01 August 2025

All work carried out as expected

01 August 2025

Great communication and polite staff.

01 August 2025

I have asked on a number of occasions now enquired what he cost to service my gearbox oil would be and no one seems to know. Just saying. Otherwise very happy.

31 July 2025

Only negative aspect was the price !

30 July 2025

Emily kept us updated throughout. Problem was rectified.

29 July 2025

Called back when they said they would

29 July 2025

Could not have been easier

29 July 2025

Because Emily was amazing and was determined to makebthi us right as this was my 3rs visit for a consistent problem.

26 July 2025

Nice lounge/business area for me to sit and do work whilst I waited.

25 July 2025

As above

24 July 2025

Jamie was brilliant so helpful and the price was good nothing was to much trouble

24 July 2025

Friendly staff

23 July 2025

Very happy only downside was the over 4 weeks date between booking and the service, apperantly due to courtesy car availability

23 July 2025

Fault on vehicle found and fixed same day

20 July 2025

My car broke down brought in by the AS repairs completed in 49 hrs with little prior warning

19 July 2025

New dashcam fitted perfectly.

19 July 2025

Service staff were very efficient and helpful

17 July 2025

As above

15 July 2025

Thank you to Keri-Ann Moxom for her excellent service and understanding of the issue. By far the best service advisor i have every dealt with at Ocean BMW. She deserves a pay-rise!!

14 July 2025

the staff were brilliant just let down by process and systems.

14 July 2025

Lovely team, efficient friendly

12 July 2025

Great service always

10 July 2025

Received a call in good time letting me know the vehicle was ready earlier than expected, which was the best news. Car washed, which was a bonus.

09 July 2025

I would like to suggest that you consider treating your loyal customers with a little less contempt...or we'll just start looking at other brands.

06 July 2025

Really great aervice

05 July 2025

04 July 2025

Great friendly people with good facilities. Excellent customer service.

04 July 2025

Found the video useful and the service manager Emily kept in touch and informed me as to what needed doing . Very pleasant and efficient.

02 July 2025

Vehicle health check video was very rushed and difficult to understand what the engineer was saying

30 June 2025

I feel reassured that BMW will take care of me and my vehicle throughout my ownership.

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