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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
275 ratings and 156 comments received in the last 90 days.
03 May 2025
Being 83 yrs old some of the new technology can appear baffling but Georgia was excellent at explaining everything very clearly. She was patient and a joy to deal with.
19 April 2025
Very good no issues. Again salesman was excellent.
09 April 2025
The process was smooth, and we were kept u=informed of progress at each stage.
26 March 2025
I have bought several cars from Jordan and Ocean BMW now and find the service second to none.
18 March 2025
We were kept up to date throughout and they answered our questions and queries when we needed some help and clarification.
16 March 2025
Danielle was very helpful
14 March 2025
Joshua chaplin sorted everything effortlessly. Very helpful and intuitive
12 March 2025
Pleased with time spent on sale
08 March 2025
The car I bought was in the showroom and I was able to see it, sit in it and see how it differed from the car I arrived in (same model but lower spec).
07 March 2025
We dealt with Rick again when we collected our new car and again he was so helpful going over all the details during the handover always so pleasant and again nothing too much trouble a very enjoyable experience.
06 March 2025
Excellent communication. Danielle was very helpful but i had dealings with 2 previous salesmen, both of whom left the company. Vehicle handover was excellent. All the staff I dealt with were polite and helpful
06 March 2025
All member of staff I delt with went the extra mile.
22 February 2025
Danielle was fantastic from start to finish, finding a car to suit my needs and budget
09 May 2025
The service didn't take long and the lady behind the service desk was lovely and helpful ??
07 May 2025
always good
07 May 2025
Great service. Sadly the work didn't fix the problem and I'll have to got back
07 May 2025
All jobs completed to a good degree
06 May 2025
Easy experience
06 May 2025
Same as above
06 May 2025
Everything went very smoothly this time
05 May 2025
Just the cost is too high
01 May 2025
Friendly knowledgeable staff and hassle free service
30 April 2025
Friendly, efficient, knowledgeable staff left us feeling confident of the service we were about to receive.
29 April 2025
Perfect customer service
28 April 2025
1 star lost to waiting time
28 April 2025
Isac was very professional and friendly. Nothing was too much trouble and he kept me informed about progress.
27 April 2025
Completely satisfied
25 April 2025
As above friendly,helpful and happy to help and discuss things with you
25 April 2025
Friendly staff, team and professional job done on my car.
23 April 2025
Outstanding customer service
22 April 2025
The service and mot went well and the video sent was very informative Jamie call me and gave me ok to pick up and sent us the documentation. There was a difference on the invoice to what I was told on booking but this was sorted straightaway
21 April 2025
The service team complete the work to a high standard in the time quoted. They are all friendly and helpful with an obvious depth of knowledge of BMW cars.
21 April 2025
They fixed my problem.
20 April 2025
All staff at Ocean Falmouth are excellent and service is always exceptional.
19 April 2025
Jamie was polite and helpful especially with finding out how long the service should take. He said he'd keep me updated which he did.
18 April 2025
Car returned washed and ready to go
16 April 2025
Staff polite and friendly but if making dealer can't source fault with standard equipment who can?
15 April 2025
Excellent service as always
15 April 2025
Quick and easy
15 April 2025
I dealt with Jamie who is a credit to the business.
15 April 2025
We were supplied with a good quality video made by the service engineer going around our vehicle pointing out any possible issues.
15 April 2025
co44mpletely satisfied
14 April 2025
I did ask for the car to be cleaned but when I collected the car it hadn't been
13 April 2025
Very good , went through report
13 April 2025
Issac at Ocean Falmouth went above and beyond. Greeting us and giving us an eta for when the work on the car would be complete. We could then plan our day accordingly. Top man.
12 April 2025
Always want to come back to Ocean, experience is great.
12 April 2025
Very friendly professional and accommodating staff
08 April 2025
Happy with the service
08 April 2025
From arrival to collection the service is always friendly and professional
08 April 2025
Was kept informed and the advisories were explained on collection
08 April 2025
Harriet Knight kept us informed throught the whole process with prompt and concise information.
07 April 2025
Kept me informed regarding car recall
07 April 2025
The staff were very helpful and attentive. Isaac explained everything I needed to know about our car.
07 April 2025
Finished service an hour earlier than estimated
06 April 2025
Confidence in the best service
05 April 2025
Isaac was very thorough and helpfull.
04 April 2025
Car serviced one time and the car looked amazing after a wash
04 April 2025
Service was great and called to check up on certain things where other places may not have
03 April 2025
My planned work and an additional oil change notified by the car after I had booked the car for service were both able to be done on the same day.
03 April 2025
Always helpful
02 April 2025
Still items outstanding, but colleague was very knowledgable and friendly.
02 April 2025
Experience was excellent and was kept informed while waiting for my ??to be serviced.
01 April 2025
See above
01 April 2025
Efficient and updated throughout
01 April 2025
Professional and reliable help and Information.
31 March 2025
Vehicle in good order. Staff excellent. Admin pre work (appointment) is sometimes not straight forward to arrange. The centre is quite a distance from home and requires logistics if no rental car available (more often the case lately)
31 March 2025
Nothing for me to do. very easy
31 March 2025
Great service/ customer care going the extra mile with additional help provided.
31 March 2025
Toby was very helpful and efficient.
31 March 2025
Well organised & friendly service.
31 March 2025
I was met at the door by a member of staff who was expecting me and took my details explaining the time frame and a text to say it will be ready. The work was carried out quite quickly and I was able to pick the car up sooner than expected.
30 March 2025
Collection and Delivery of car
30 March 2025
A better personal service than our last visit, so great improvement, Thankyou
30 March 2025
There was a slight breakdown in communication when my car wasn't ready on time, but the staff worked hard to resolve the problem that this caused and went the extra mile to sort it out.
29 March 2025
I'm happy with the work that was carried out, rather annoyed that I was asked to return on another date to complete the work!
27 March 2025
Very good analysis and clear communication
26 March 2025
Very helpful informative
26 March 2025
The service I received was excellent, Isaac, despite having an injured hand, provided a fast and very friendly experience when paying for the service and providing feedback.
26 March 2025
Very polite service, excellent communication
26 March 2025
Booked in for 10am mot, 2 hrs 50 mins waiting! Never had to wait that long in the past anywhere! 1 hour max as allocated by the dvla for checks to be completed, no video received on tyre/brake condition, service not carried out and wiper replacement
25 March 2025
The service was faultless!
24 March 2025
Harriet was really professional and helpful from start to finish. Would 100% recommend.
24 March 2025
I was asked to wait so the service manager could hand me my keys, which he did after about 10 minutes of me just sitting there. Then he asked for a good review when this email came through. I said yes OK, you handed those keys over perfectly.
24 March 2025
Efficiency
23 March 2025
Can't fault the service received
23 March 2025
No dramas . Straight forward
23 March 2025
It was in for a fault recall, not a service. But I was very satisfied with the service I received.Staff very helpful and polite, car was given a complimentary clean, great experience.
23 March 2025
Friendly and honest advice - fantastic pickup experience and service from Jamie. Excellent!
22 March 2025
Very satisfied with all aspects
21 March 2025
The aim was fulfilled
20 March 2025
I've dropped one star due to glitz and posture and exclusivity. I'm not so much into image as a thing.
19 March 2025
Because of the above....the service was pretty much non existent and not what I would expect from a business such as this.
19 March 2025
Car was cleaned and work completed to good standard.
19 March 2025
Recent MOT OK I expected the free recall - airbag to be done as well, I mentioned it when booking.
18 March 2025
The service guy was excellent
18 March 2025
Staff are really helpful and accommodate all your needs.
17 March 2025
Fault eventually rectified. However it is never straightforward at Ocean. I was advised that the problem could not be fixed until replacement part available. Took car home until part available but not told that boot would not close properly
17 March 2025
X
17 March 2025
All good
16 March 2025
As soon as I arrived I was greeted. The check in process was very efficient. As soon as my car was ready I received a phone call. All round a speedy process. Best of all I picked up a clean car. Heaven
16 March 2025
Everything was explained about the service in detail.
16 March 2025
Everything went like clockwork, and a member of your staff additionally set up BMW Drive app on my phone.
15 March 2025
Upon arrival I was immediately attended too. The courtesy car was ready to drive home in. Toby was very helpful.
15 March 2025
So nice and friendly
14 March 2025
Because you are kept very well informed thought the whole process .
13 March 2025
See comments above.
13 March 2025
Nothing was too much trouble. Friendly, helpful people.
10 March 2025
Was given helpfull advise on my vehicle
10 March 2025
My car was collected for a service which went very smoothly and returned to me later the same day. It couldn't have gone better. Ocean are always so very helpful and Jamie sorted everything perfectly. thank you again.
09 March 2025
Everything was completed as requested. Stephen was very helpful and made it easy for me.
09 March 2025
Please note the above fault still exists but I can't and don't want to mark you down as everything else was perfect.
08 March 2025
I did request for my car to be washed because the day before a bird had dirty protest on it so it was covered in shit. Unfortunately the carwash/valet person wasn't there on that day.
08 March 2025
Needed a service and 4 new tyres. Price for the tyres was slightly less than expected.
08 March 2025
100%satisfaction from start to finish
08 March 2025
I was treated well and kept informed of the situation regarding my vehicles recall problems. I have no complaints about anything involving my dealings with Ocean
06 March 2025
Was seamless
05 March 2025
The assistant Harriet was very polite and kept me informed of everything that was happening. She also sorted out a problem with the courtesy car immediately.
05 March 2025
They waived the cost of my MOT and were quick and efficient. Will be coming here to purchase a vehicle when the time comes now.
05 March 2025
As above
05 March 2025
An improvement on my last dealings last year
04 March 2025
The person who served me, was polite and knowledgeable, he explained with clarity why the car had been recalled, and potentially how long the repair would take. He was very helpful with arranging a courtesy car whilst ours was being repaired.
03 March 2025
Jamie is an asset to to company goes above and beyond to help always with a smile thank-you
03 March 2025
Quick and personal service. Made me feel very important!!
03 March 2025
See above
03 March 2025
Slightly disappointed that the dust cap was not put back on the inflator when the car was returned.
02 March 2025
There have never been any issues dealing with Falmouth, they are always kind and courteous.
02 March 2025
Time taken to complete the MOT !
02 March 2025
I left an enquiry with Jamie regarding returning a mobility vehicle that has come to the end of its lease and he promised to investigate and come back to me but I am still waiting a week later and I have phoned on three occasions but Iam still waitig
02 March 2025
Everyone at Falmouth Ocean went out of their way to make my visit run as smoothly as possible to being offered a cup of coffee when I arrived to having our keys reset and the GPS issue was also resolved satisfactorily.
01 March 2025
Keri-Ann was very helpful and kept in telephone contact throughout.
01 March 2025
Helpful video of health check of vehicle, polite staff , car was looked after during recall
01 March 2025
My service completed The re call sorted at the same time And returned to me cleaned in a space of a few hours excellent service ??
01 March 2025
As above.
01 March 2025
Looked after very well by the team
28 February 2025
This time in annual service waited in dealership over 4 hrs for MOT and service. Failed MOT on a tyre had to go back the next day. I would have thought that they would have known earlier and told me so I did not waste my time waiting.
28 February 2025
As above
28 February 2025
Extremely satisfied. Taff (Richard) went above and beyond and explained things so well to me. Seeing Monty is always a great pleasure too.
28 February 2025
Very satisfied
27 February 2025
Helpful, professional and friendly staff
27 February 2025
Jamie is an exceptional team player always happy to help. thank you.
26 February 2025
They went above and beyond in sorting issue with my car and exceptional customer service
25 February 2025
100% satisfied
25 February 2025
They accommodated all my requirements.
24 February 2025
Could not do enough for you
23 February 2025
All good - but expensive for a engine oil change service
23 February 2025
Everything went off perfect
22 February 2025
Perhaps a fast track MOT system or a precise appointment time could operate as I have to travel for 40 to 50 minutes to reach the garage.
22 February 2025
I had to lose a days wages.
22 February 2025
All questions answered. Good service
22 February 2025
Car was handed back on time and clean
19 February 2025
I was very happy with how I was treated and the attitudes of the staff.
18 February 2025
I am not usually one to comment, but would like to express my thanks to the team at ocean bmw for fitting me in at short notice and investigating my potential issue. Top bonus that they even gave my car valet!
18 February 2025
Done on time, car cleaned, and an on-the-day request for extra work included. And all done while I waited.
18 February 2025
Great service, Hattie was fantastic
17 February 2025
Knowledgeable feedback on areas of concern given in good time
10 May 2025
Danielle talked me through the quite technical aspects of the car, explaining very clearly throughout the handover.